Shipping fees are calculated based on multiple different criteria such as weight, size, insurance, destination, price and shipping method. To calculate your shipping fees, please add your items into your shopping cart, select your shipping method, proceed to checkout and you will be given your shipping fee prior to your order being placed. On orders with more than one main item, you may be subject to additional shipping charges which you would be notified of prior to us billing your credit card. In addition; shipping insurance fees may be imposed on select items. Due to price fluctuation on electronics LEDpavers cannot always offer price protection on already shipped products.

LEDpavers will always make every attempt possible to deliver product (s) ordered on time. LEDpavers is not responsible for any delays that may be caused by affiliated shipping carriers. LEDpavers bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.

Free Shipping Promotion

The Free Shipping Promotion only applies to specific products and to UPS Ground delivery which excludes Alaska, Hawaii, Puerto Rico and Post Office boxes as well as APO and FPO boxes and does not apply to oversized or overweight items.

Handling and Insurance fees may be additional.

Return Policy/ Procedure

15 Day return Privilege Policy on all products.

All returns are subject to a minimum restocking fee of 10% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we cannot resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.

How Do I Make a Return?

1) To return an item, you must contact customer service at contact@ledpavers.com for prior approval and obtain an RMA number

2) All merchandise purchased from LEDpavers is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it cannot be returned unless it is in original manufacturers’ packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.

3) Place the manufacturers’ box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer’s package.

4) RMA numbers are issued by phone, not via email.

5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection

6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization. Back To Top

Ship and Insure your return

We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with proof of delivery. LEDpavers shall not be responsible for items lost or damaged during transit. Postage, handling and insurance charges, both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole discretion LEDpavers may reimburse shipping charges related to the exchange of defected products.

Inspection Criteria

All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in a package being returned to you and a credit or a replacement not being issued.

The following criteria will be followed in rejecting returns and refusing credit.

* Products which are improperly packaged
* Products which the original manufacturers’ box was tampered with or had stickers or shipping labels posted on
* Products with any labels removed (UL listing, capacity brand name, UPC code)
* Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (LEDpavers maintains Serial Number Tracking)
* Damage : Cracked or damaged components
* Damage: Any dents, Scratches defacement or abuse of base casting
* Damage: Torn Or punctured tape seals